After finding bed bugs in a brand new headboard and having no luck finding someone to come right away to treat our house, Michael answered all my questions and was able to have his crew come by the next morning. They were on time, kept me informed throughout the day and even helped me load the infested headboard into the trailer so I could take it to the landfill. These guys are excellent and very discreet even when neighbours were coming by trying to figure out what was going on.